Check-in/out –
On the day before your arrival, we will send out an e-mail with final payment confirmation and check-in instructions.
Check-in time is 3:00pm.
Check-out time is 11:00am.
Guest is to wash dishes and take trash to outside dumpster at check-out. Failure to do so will result in a $50 extra cleaning fee. This fee will be charged to the credit card on file.
Cancellation and Payment –
Vic’s Rentals requires 50% of the total reservation cost to be paid at the time the reservation is made. The remaining balance is due the day before arrival. There is a 4% convenience fee applied to all credit/debit card payments. Reservations cancelled 30 days or more prior to arrival will receive a full refund. Cancellations made 30 days or less, prior to check-in will result in full forfeiture of all payments made. Applicable refunds will only be issued to the guest by the same form in which it was made, even if a credit card has since expired or been canceled. The above applies to moving dates or switching properties as well. There are no refunds for early departures or late arrivals. If a guest does not show up for their stay the total amount paid is non-refundable. Visa, MasterCard, Discover, or American Express are accepted.
Occupancy and Age Requirements –
Occupancy limits are posted on our web site and confirmed at time of reservation. If guest exceeds the occupancy limits, the guest will be asked to leave without a refund. Exceptions to the occupancy limit are only made for children under the age of 5 with prior approval. Additional visitors must also be pre-approved by Vic’s Rentals. Contracting guests of Vic’s Rentals must be 21 years of age or older. Vic’s Rentals reserves the right to refuse service to anyone.
Pet Policies –
Pets are only allowed in pet friendly properties. There is a $100 per pet fee for all stays. Make sure to let us know you are bringing a pet. Guest is responsible for cleaning up and disposing of the animal waste. If an unreported pet is found to be staying in a non-pet friendly property, the guest will be charged $500.00 and be asked to leave without a refund.
Property Condition and Supplied Items –
All of the vacation rental properties are individually owned. Each property reflects the taste of each owner. Vic’s Rentals has made every effort to ensure property descriptions are accurate. However, they are subject to errors or omissions, and we cannot be held responsible for change of content and/or features, or removal by owner without notice. Please notify us immediately if you find something broken or dirty. We will do our best to fix the issue. Each property will be equipped with sheets for every bed. Bath and hand towels and wash cloths will be provided for the maximum occupancy of the unit. All towels and linens provided in the unit are accounted for. Any missing, damaged or stained beyond repair items will result in charges to the credit card on file for the stay. Complimentary amenities will be provided in the property as a convenience These items include bath soap, hand soap, dish soap, dishwasher detergent, laundry detergent, paper towels, toilet paper, trash bags. These items will not be replenished during your stay. Do not remove anything from the property. Do not take items from one property to another. Each property is inspected (with an itemized list) upon departure. Anything missing from the property will be charged to the guest’s credit card on file for the stay.
Parking and Neighbors –
Guest agrees to use only the parking spaces provided for the property. Offending vehicles will be towed at your expense without notice. All vehicles must be parked in the driveway. No motor homes, RV’s, pop-up campers, or tents are allowed at any properties. No parties, without prior approval, at any property managed by Vic’s Rentals. No loud music. Please respect your neighbors as you would in your own neighborhood. Renter shall not use rental or permit it to be used for any disorderly or unlawful purposes or in any manner that interferes with other residents. Violations of this rule could result in immediate eviction. Please observe speed limits at all times. Quiet hours are from 10:00 pm to 8:00 am.
Misc. Fees –
Cleaning fees vary by property and are paid by the guest. Each reservation includes a $25 Administrative Fee and 4% Credit Card Convenience Fee If the property is unusually dirty, failure to do dishes or take trash to the dumpster, the guest will be charged an extra $50 cleaning fee. A $500 fee will be levied and immediate eviction for smoking in any property, no exceptions. Guests are welcome to smoke on the patios or decks outside. Please dispose of your butts properly. Any extra fees will be charged to the credit card on file.
Lost or Forgotten Items –
Check the property carefully before leaving. Vic’s Rentals will not be responsible for items left in properties after check-out. Please notify us as soon as you realize you’ve forgotten something, and we will make every effort to locate and return lost and forgotten items when the property is unoccupied but there is no guarantee they will be found. If a guest leaves an item in the property and wishes to have it mailed back to them, they will be required to pay for the postage as well as a $25 service fee. Any forgotten items must be retrieved within 10 days, or they will be donated to a local charity.
Maintenance –
All Vic’s Rentals properties are located in Port Mansfield and experience harsher than normal wear and tear due to the constant exposure to our environment. Maintenance issues and mechanical or electrical failures are rare and unfortunate, and we regret any inconvenience that may result. However, we have no control over these situations and are not able to relocate, discount or refund guests for issues with air conditioners, elevators, dishwashers, refrigerators, washers, dryers, cable or satellite TV, internet access, electricity, DVD players, swimming pools, hot tubs, or any other appliances or amenities. Please report any inoperative equipment or concerns as they occur, and we will make every effort to resolve the problem as soon as possible. Filling the property refrigerator with food and/or drinks will cause it to overwork and not cool properly. It is normal for the refrigerator to take up to 24 hours to cool. Adjusting the temperature setting to its highest setting will only cause the unit to freeze up. Service calls for non-cooling refrigerators will not be addressed until the following morning. Any seafood or meat must be properly wrapped when placed in the refrigerator.
Boats –
Do not tie your boat to our private piers. You must trailer your boat if staying at home with private pier. We have properties in the harbor with boat slips if you would like to keep your boat in the water overnight.
Hurricane and Mandatory Evacuation Policy –
Hurricane season – June 1st through November 30th. In the event of an evacuation of Port Mansfield, whether voluntary or mandatory, Vic’s Rentals will issue refunds, or we will move the reservation to alternative dates.
Liability –
Unless caused by the homeowner, owner is not responsible for personal injuries or property damage caused to renter or renter’s guests or their property. Vic’s Rentals is not responsible for injuries to renter or renter’s guests or their property for unforeseeable or dangerous use of the property. Renter agrees to indemnify Vic’s Rentals and hold harmless in the event of legal action against owners arising from renter’s use of the property or injuries that occur on the property that are not the fault of Vic’s Rentals. Upon arrival renter agrees to notify Vic’s Rentals of any damages to the property. Renter agrees to accept responsibility for all damage caused by negligence or willful disregard by renter or renter’s guests. Vic’s Rentals is not responsible for renters’ or renters’ guest’s personal property.
Property Entry –
Representatives for Vic’s Rentals have the express right to enter the properties at any time, with or without the guest’s consent to inspect the property or perform routine maintenance. Vic’s Rentals will make attempt to notify the renter if this should occur.
Venue for disputes –
Venue for any dispute arising out of this agreement or the rental period will lie exclusively in Willacy County, Texas. Should any legal action by owners become necessary to enforce this agreement, Renter agrees to pay all legal fees incurred by Vic’s Rentals & Property Management, LLC, including costs and expenses.